Help Center & FAQs
Orders & Downloads
How do I access my purchased digital files?
After Razorpay payment verification is complete, you are automatically redirected to your My Orders page. You can easily access this page anytime from the profile drop-down menu on any page. It contains all your previous orders alongside unlimited Download and License buttons.
Where can I find the license for my downloaded assets?
Your commercial license is available right next to your product download. Just head over to your My Orders page via the profile menu and click the "License" button next to your purchased item.
Digital Products
What file formats do your products come in?
Depending on the digital asset you purchased, the files are typically delivered in high-quality formats. For graphics, expect PNG, SVG, or vector files. For 3D assets, common formats include OBJ or FBX. The specific format is always listed on the product page.
How do I report a broken file or technical issue?
If you encounter any issues like a corrupted file or glitch, navigate directly to the specific Product Details Page of the item you purchased. Since you own the product, a Red Flag Icon will be visible there. Click it to report the exact issue directly to our technical team.
Community & Creator Program
How do I join the Xplore Dimension community?
You can connect with us by following our official social media channels, primarily YouTube and Instagram (@xploredimension), where we share business stories, tutorials, and community updates.
Report a Product Issue
Our digital assets are tested for quality, but technical errors can occasionally happen. Did you purchase a product and discover an issue? Let us know immediately.
- Corrupted or broken file
- File not opening or unzipping
- Software compatibility glitch
- Missing assets from a bundle
To report an issue, please visit the Product Details Page of the item you purchased. Look for the Red Flag Icon to submit your report directly to our technical team.
Go to My Orders